Page 1 of 86 EVIDENCE Sync User Manual TASER For use with: AXON® body and AXON flex® cameras TASER CAM™ and TASER CAM HD recorders X2™, X26™, an
Page 10 of 86 Chapter 2: Installing EVIDENCE Sync Software Note: Do NOT connect a TASER device to your computer at this step. 1. On your comput
Page 11 of 86 Chapter 3: EVIDENCE Sync Settings Auto-Update When started, EVIDENCE Sync automatically installs available software updates. This p
Page 12 of 86 Figure 6 Figure 7 Changing the Destination Folder for Downloaded Files EVIDENCE Sync has a default folder for saving downloaded T
Page 13 of 86 Figure 8 4. Click SYNC, select Data Folder, and then select Change (Figure 9). Figure 9 5. Click the Libraries folder and navig
Page 14 of 86 Figure 10 6. After navigating to the new location, click Select Folder (Figure 11). Figure 11 Scheduling Automatic Uploads The A
Page 15 of 86 4. Type your login information and click Sign in. 5. In the navigation pane, navigate to the folder containing the files you want
Page 16 of 86 Figure 13 Configuring Upload Bandwidth 1. Click Start and select All Programs. 2. Click SYNC and select SYNC. 3. Click SYNC, se
Page 17 of 86 Figure 14 6. Configure your system’s bandwidth, as appropriate (Figure 15). Figure 15
Page 18 of 86 Chapter 4: Connecting TASER Devices to a Computer Connecting CEWs to a Computer The TASER X2, X26, and X26P CEWs are connected to a
Page 19 of 86 Figure 18 Do Not Insert the Plug This Way Connecting TASER AXON Cameras to a Computer The AXON flex and AXON body cameras use a 2.
Page 2 of 86 Contents Chapter 1: Introduction ...
Page 20 of 86 Chapter 5: Using EVIDENCE Sync with TASER CAM Recorders Viewing Records The illustrations in this chapter show an X26P CEW with a T
Page 21 of 86 Figure 21 7. Click the recorder so it is selected (Figure 22). Figure 22 8. Click the title of the video you want to view. 9.
Page 22 of 86 Figure 23 10. Click the Play button and watch the video (Figure 24). Figure 24 If you want, you can upload the video to EVIDEN
Page 23 of 86 TASER CAM Records to EVIDENCE.com Services and Adding Categories to Videos with EVIDENCE Sync Software (Online). 11. Keep the reco
Page 24 of 86 • Your ID should appear in the Assignee boxes. If you need to change the person assigned to the videos, type the appropriate ID in
Page 25 of 86 6. Wait for the videos to upload (Figure 28). Keep the recorder connected to the computer during the upload process. Figure 28 7.
Page 26 of 86 Figure 29 8. After the uploads are completed, unplug the cable from the recorder. After unplugging the cable from the recorder, r
Page 27 of 86 Figure 30 4. Type your EVIDENCE.com credentials and click Sign In (Figure 31). Figure 31 You now can view your video on EVIDENCE
Page 28 of 86 Figure 32 Offline Mode Previewing TASER CAM Videos with EVIDENCE Sync (Offline) You can preview videos before downloading them. 1.
Page 29 of 86 Figure 33 7. Click the TASER CAM recorder so it is selected (Figure 34). Figure 34 8. Click the title of a video you want to wa
Page 3 of 86 Previewing TASER AXON Videos with EVIDENCE Sync (Offline) ... 41 E
Page 30 of 86 Figure 35 10. Click the Play button (Figure 36). Figure 36 11. Keep the recorder connected to the computer during the playback
Page 31 of 86 Downloading TASER CAM Videos with EVIDENCE Sync (Offline) 1. Perform steps 1–7 of Previewing TASER CAM Videos with EVIDENCE Sync (
Page 32 of 86 Figure 38 When download is complete, the Status column will update accordingly (Figure 39). Figure 39 4. Keep the recorder conne
Page 33 of 86 Viewing Downloaded Videos (Offline) Follow these steps for viewing videos that have already been downloaded. It is not necessary to
Page 34 of 86 Viewing Videos in MDT Mode If you connect your recorder to an MDT, follow these steps. MDT mode is similar to offline mode, but in
Page 35 of 86 Figure 43 10. Keep the recorder connected to the computer while you watch the videos. 11. After you have finished watching video
Page 36 of 86 Chapter 6: Using EVIDENCE Sync with TASER AXON Cameras This chapter shows an AXON flex camera used with EVIDENCE Sync, but the proc
Page 37 of 86 Figure 45 6. Click the Play button and watch the video. Figure 46
Page 38 of 86 Adding Categories to Records with EVIDENCE Sync (Online) This procedure explains how to add information to a record, one record at
Page 39 of 86 Figure 48 Uploading Records to EVIDENCE.com with EVIDENCE Sync (Online) Note: When this procedure is complete, videos uploaded to
Page 4 of 86 Chapter 1: Introduction EVIDENCE Sync software enables you to transfer device event records and video from a TASER X2, X26, or X26P
Page 40 of 86 Figure 49 • If you want to update the files in bulk, go to step 4. • If you want to upload all the files now, go to step 5. 4.
Page 41 of 86 Figure 50 The screen will show progress as the system processes and completes the upload. Figure 51 Offline Mode Previewing TASER
Page 42 of 86 2. Click Start and select All Programs. 3. Click SYNC and select SYNC. 4. Click SYNC, select Mode, and then select Offline (Figu
Page 43 of 86 Figure 53 7. Click the Play button (Figure 54). Figure 54
Page 44 of 86 Editing the Title of a File with EVIDENCE Sync (Offline) The offline mode offers fewer options than online mode for adding notes to
Page 45 of 86 Figure 56 Downloading TASER AXON Videos with EVIDENCE Sync (Offline) 1. Perform steps 1–4 Previewing TASER AXON Videos with EVIDE
Page 46 of 86 Figure 58 Viewing Downloaded Videos with EVIDENCE Sync (Offline) 1. Perform steps 1–4 of Previewing TASER AXON Videos with EVIDEN
Page 47 of 86 3. Click Click here to play and watch the video. Figure 60 Removing Videos from a TASER AXON Camera (Offline) When a TASER AXON c
Page 48 of 86 Figure 61 4. Click OK (Figure 62). Figure 62
Page 49 of 86 MDT Mode Loading Categories with EVIDENCE Sync (MDT) Notes: • To perform this procedure, you need to be connected to the Internet.
Page 5 of 86 In Figure 2, the same CEW and recorder are connected to the computer, but the recorder is the selected device and its details are di
Page 50 of 86 Figure 64 7. Click Retrieve. The “Remote categories loaded” message is displayed (Figure 65). Figure 65 Adding Categories (MDT)
Page 51 of 86 2. Click the camera so it is selected (Figure 66). 3. Click the check box next to the video you want to update and then click Nex
Page 52 of 86 Figure 67
Page 53 of 86 Chapter 7: Uploading Other File Types to EVIDENCE.com EVIDENCE Sync is not limited to files produced by TASER devices. You can use
Page 54 of 86 Figure 69 5. Select the file (or files) you want to upload (Figure 70). 6. Click Next. Figure 70 You can add details to your fi
Page 55 of 86 6.c Reassign the file, if appropriate. 7. Click Upload. Figure 71 Your agency’s categories Update the file name Add an ID Reass
Page 56 of 86 Chapter 8: Viewing CEW Logs Introduction to CEW Records When you are in the online mode, the logs are automatically uploaded to EVI
Page 57 of 86 Figure 72 X26 Records The X26P and X2 CEWs include more detail than is available with the X26 CEW (Figure 73, Figure 74). You can
Page 58 of 86 If you are using an X2 CEW, there will be additional information, such as cartridge deployment by bay and ARC switch events (Figure
Page 59 of 86 Notes: • Pulse log information is not available in the offline or MDT mode. In the offline mode, event logs are not uploaded to EV
Page 6 of 86 Figure 3 Screen appearance and options will vary depending on the type of TASER product you are using with EVIDENCE Sync. These dif
Page 60 of 86 Chapter 9: Configuring Your TASER CAM Recorder, TASER AXON Camera, or CEW Configuring TASER CAM Recorders and Updating the Firmware
Page 61 of 86 Figure 77 Figure 78 4. Keep the recorder connected to the computer during configuration. 5. After configuration is completed, u
Page 62 of 86 Configuring TASER CAM Recorders and Updating the Firmware (Offline) 1. Perform steps 1–7 of Previewing TASER CAM Videos with EVIDE
Page 63 of 86 Figure 81 7. Wait until the “Reconnect device to use updated firmware” message displays (Figure 82). Figure 82 8. Un-connect th
Page 64 of 86 Configuring TASER CAM Recorders (MDT) 1. Perform steps 1–7 of Viewing Videos in MDT Mode. 2. Click Device Settings. Some jurisdic
Page 65 of 86 8. Configure the device, as appropriate. Whether you have an X2 (Figure 84), X26 (Figure 85), or X26P CEW (Figure 86), you can upd
Page 66 of 86 Figure 85 X26 Settings Figure 86 X26P Settings Configuring Your CEW and Updating the Firmware (Offline) In offline mode, you can
Page 67 of 86 2. Remove the cartridges from the CEW. (See the applicable CEW user manual for more information on unloading cartridges.) 3. Conn
Page 68 of 86 Figure 88 X26P Device Settings Figure 89 X26 Device Settings 8. Go to www.TASER.com and download the appropriate CEW firmware to
Page 69 of 86 Figure 90 11. Click Open. 12. Wait for the system to update your CEW’s firmware (Figure 91). Figure 91 Configuring Your TASER A
Page 7 of 86 Accept edits or changes. Cancel edits or changes. Close a view. Log out of online mode. Change the ID assigned to all videos di
Page 70 of 86 • Depending on your access settings, some of the options described here might not be available to you. 1. Connect the camera to y
Page 71 of 86 Figure 93 AXON flex Settings Figure 94 AXON body Settings Configuring Your TASER AXON Camera and Updating the Firmware (Offline a
Page 72 of 86 3. Click SYNC and select SYNC. 4. Click the Device Settings tab. 5. Click SYNC, select Mode, and then select Offline or MDT. 6.
Page 73 of 86 Figure 96 AXON body Settings 7. Go to www.TASER.com and download the appropriate AXON firmware to your computer. 8. In EVIDENCE
Page 74 of 86 Chapter 10: Filtering Records EVIDENCE Sync filtering tools enable you to reduce the information displayed onscreen. This helps if
Page 75 of 86 Figure 99 Start Time Figure 100 Start Date Figure 101 Events 7. Select your start time, start date, end time, end date, and eve
Page 76 of 86 Figure 102 Figure 103 8. Filter the events as needed. 9. Click the ON button to turn the filters on. 10. The information displ
Page 77 of 86 Figure 104 Filtering TASER CAM Videos Note: This procedure shows the online mode and includes the login steps. Except login, the
Page 78 of 86 Figure 105 Figure 106 Figure 107 Toggle filters on or off Start time Start date Stop time End date Select event type
Page 79 of 86 Figure 108 8. Select your start time, start date, end time, end date, and event type. EVIDENCE Sync allows you to quickly specify
Page 8 of 86 Filter To apply limitations to the information displayed on an EVIDENCE Sync screen. This feature enables you to quickly find record
Page 80 of 86 Figure 111 10. Click the ON button to turn the filter on. The information displayed is narrowed to your requirements. In Figure 1
Page 81 of 86 Figure 113 Figure 114 Start Time Toggle filters on or off Start time Start date Stop time End date Select event type
Page 82 of 86 Figure 115 Date Figure 116 Video Status 5. Select your start time, start date, end time, and end date. EVIDENCE Sync allows you
Page 83 of 86 Figure 118 6. From the Status menu, use the drop-down to select whether to display videos that are on the device (On device) or v
Page 84 of 86 Sorting AXON Videos This is a different process than that described in Filtering AXON Videos. Filtering excludes videos from the vi
Page 85 of 86 Chapter 11: Connecting Multiple TASER Devices to EVIDENCE Sync If your hardware allows it, you can connect multiple TASER devices t
Page 86 of 86 TASER Product functions and specifications may change without notice and the actual product may vary from the illustrations in thi
Page 9 of 86 Online Offline MDT View CEW pulse graph ● Upload to EVIDENCE.com ● Download video to PC ● Playback video ● ● ● Add case ID an
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